General Terms and Conditions of Sale

Art. 1 – General provisions

1. By browsing this section, the user accesses Purophi, available at the URL: www.purophi.com. Browsing and placing a purchase order on the website implies acceptance of the Terms and the Data Protection Policies adopted by the website and indicated therein.

2. These General Terms and Conditions of Sale apply to the sale of products exclusively with reference to purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree no. 206/05, as amended by Legislative Decree no. 21/14 and Legislative Decree 70/03), by:

   Byte-Code SpA
   Registered office: Via Vittor Pisani 10, 20124 Milan, Italy
   VAT No.: IT01386740334 
   Registered with the REA, no. MI - 1818076

3. Before accessing the products provided by the website, the user is required to read these General Terms and Conditions of Sale, which are deemed generally and unequivocally accepted at the time of purchase.

4. Users are invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, whose terms Purophi reserves the right to amend unilaterally and without prior notice.

5. The website may be used, and therefore products may be accessed and purchased, in the following languages:

   • Italian

   • English

Art. 2 – Subject matter

1. These General Terms and Conditions of Sale govern the offering, submission, and acceptance of purchase orders for products on Purophi and do not govern the provision of services or the sale of products by parties other than the seller that may be present on the same website via links, banners, or other hyperlinks.

2. Before submitting orders and purchasing products and services from parties other than the seller, we suggest verifying their terms and conditions of sale.

Art. 3 – Conclusion of the contract

1. To conclude the purchase contract, it will be necessary to complete the electronic form and submit it by following the relevant instructions.

2. The form includes a reference to the General Terms and Conditions of Sale, images of each product and the related price, the payment methods that may be used, the delivery methods for purchased products and the related shipping and delivery costs, and a reference to the conditions for exercising the right of withdrawal; as well as the methods and times for returning purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information notice on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form completed by the user, after verifying the accuracy of the data contained therein.

5. The user will be obliged to pay the price from the moment the online order submission procedure is completed. This will occur by clicking the “buy now” button at the end of the guided procedure.

6. Once the contract is concluded, the seller will process the order for fulfillment.

Art. 4 – Registered users

1. When completing the registration procedures, the user undertakes to follow the instructions on the website and to provide their personal data correctly and truthfully.

2. Once registration has been completed, the user will receive a confirmation email at the address provided. Confirmation must be provided within a maximum of 10 minutes. After this period, if confirmation is not received, Purophi shall be released from any commitment towards the user.

3. Confirmation shall in any case release Purophi from any liability regarding the data provided by the user. The user undertakes to promptly inform Purophi of any changes to the data provided at any time.

4. If the user provides inaccurate or incomplete data, or if there is a dispute by interested parties regarding payments made, Purophi shall have the right not to activate or to suspend the service until such deficiencies are remedied.

5. Upon the user’s first request to activate a profile, Purophi will assign the user a username; a temporary access code will be sent each time to the user’s email. The user acknowledges that such credentials constitute the system for validating the user’s access to the Services and the only suitable system to identify the user; actions carried out through such access will be attributable to the user and will be binding upon them.

6. The user undertakes to keep their access data confidential, to store it with due care and diligence, and not to transfer it, even temporarily, to third parties.

Art. 5 – Product availability

1. Product availability refers to actual availability at the time the user places the order. Such availability must in any case be considered purely indicative because, due to multiple users simultaneously accessing the website, products may be sold to other customers before the order is confirmed.

2. Even after the order confirmation email has been sent, cases of partial or total unavailability of goods may occur. In such event, the order will be automatically amended by removing the unavailable product, and the user will be promptly informed by email.

3. If the user requests cancellation of the order, thereby terminating the contract, Purophi will refund the amount paid within 30 days from the moment Purophi becomes aware of the buyer’s decision to terminate the contract, provided that the goods covered by the order have been returned by the user in accordance with the return conditions available on the website https://purophi.com.

Art. 6 – Products offered

1. Purophi sells:

   • cosmetics

2. The offer is detailed on our website at: https://purophi.com

Art. 7 – Payment methods and prices

1. The price of the products will be the price indicated from time to time on the website, except where there is an obvious error.

2. In the event of an error, Purophi will notify the buyer as soon as possible, allowing them to confirm the order at the correct amount or to cancel it. In any case, Purophi shall not be obliged to supply what was sold at the incorrectly indicated lower price.

3. Website prices include VAT and do not include shipping costs. Prices may change at any time. Changes do not apply to orders for which an order confirmation has already been sent.

4. Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the purchase instructions, entering or verifying the information required at each step of the process. Order details may be changed before payment.

5. Payment may be made by:

   • Credit cards 

   • PayPal

Art. 8 – Delivery

1. Purophi ships throughout Italy, excluding Vatican City State and the Republic of San Marino.

2. Purophi will deliver only to the user’s address provided at the time of purchase.

3. Delivery within Italy generally takes place within 3–5 business days, or, if no delivery date is specified, within the estimated timeframe shown when selecting the delivery method and, in any case, within a maximum of thirty days from the confirmation date.

4. For European Union countries, delivery will take place within 5–7 business days and, in any case, within a maximum of thirty days.

5. If delivery cannot be made, the order will be sent to a depot. In such event, a notice will specify where the order is located and how to arrange a new delivery.

6. If you are unable to be present at the delivery address at the agreed time, please contact us again to arrange a new delivery date.

7. If delivery cannot take place for reasons not attributable to us within thirty days from the date the order is available for delivery, we will assume that you intend to terminate the contract.

8. As a result of termination, amounts will be refunded, including delivery costs, excluding any additional costs arising from the choice of a delivery method other than the standard method offered, without undue delay and, in any case, within 15 days from the date of termination of the contract. Transport resulting from termination of the contract may entail additional costs borne by the buyer.

9. Shipping costs are borne by the buyer and are clearly indicated at the time the order is placed.

Art. 9 – Transfer of risk

1. The risks relating to the products shall pass to the buyer from the moment of delivery. Ownership of the products is deemed acquired as soon as full payment of all amounts due in relation thereto is received, including shipping costs, or at the time of delivery if that occurs later.

Art. 10 – Warranty and commercial conformity

1. The seller is responsible for any defect in the products offered on the website, including non-conformity of the items with the ordered products, pursuant to Italian law.

2. If the buyer entered into the contract as a consumer, i.e., any natural person acting on the website for purposes unrelated to any entrepreneurial or professional activity carried out, this warranty is valid provided that the defect appears within 24 months from the delivery date; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date the defect was recognized; and that the online return form is properly completed.

3. In the event of non-conformity, the user who entered into the contract as a consumer shall have the right to have the products restored to conformity free of charge, by repair or replacement, or to obtain an appropriate price reduction, or to terminate the contract with respect to the contested goods and obtain a refund of the price.

4. All return costs for defective products shall be borne by the seller.

Art. 11 – Withdrawal

1. In accordance with the applicable legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without stating the reason, within 14 days pursuant to Art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period begins from the date of receipt of the last product.

3. Users wishing to exercise the right of withdrawal may send an email stating the order number and the user’s name to:
   supporto@purophi.com

   Customer care will provide the documentation with instructions for re-shipping the parcel to logistics.

4. The goods must be returned to:
   Byte-Code SpA c/o Mailship 
   Via Strasburgo 21/A 
   43123 Parma, Italy

5. The goods must be returned intact, in the original packaging, complete in all its parts and accompanied by the related tax documentation. Without prejudice to the right to verify compliance with the above, the website will refund the amount of the products subject to withdrawal within a maximum of 6 days, as well as any shipping costs borne by the user.

6. Return shipping costs are borne by the final customer, who may choose to ship the return with a carrier of their choice.

7. As provided by Art. 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may withhold the refund until the goods are received or until the buyer provides proof that the goods have been sent back.

8. The right of withdrawal shall not apply if Purophi’s services and products fall within the categories set out in Art. 59 of Legislative Decree 206/2005.

9. The website will issue the refund using the same payment method chosen by the buyer at the time of purchase. Available payment methods are: credit and debit card, PayPal, and Klarna.

Art. 12 – Data processing

1. The buyer’s data is processed in accordance with the legislation on the protection of personal data, as specified in the relevant section containing the information notice pursuant to Art. 13 of EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Severability clause

1. If any clause of these General Terms and Conditions of Sale is null and void for any reason, this shall not in any way affect the validity and observance of the other provisions contained in these General Terms and Conditions of Sale.

Art. 14 – Contacts

1. Any request for information may be sent by email to the following address: supporto@purophi.com

Art. 15 – Applicable law and competent court

1. These General Terms and Conditions of Sale are governed by Italian law and interpreted accordingly, without prejudice to any mandatory overriding provisions of the country of the buyer’s habitual residence. Consequently, the interpretation, execution, and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law.

2. Any disputes relating to and/or arising from the same shall be settled exclusively by the Italian judicial authority. In particular, the competent court is Milan; however, if the user qualifies as a Consumer, any disputes shall be settled by the court of the user’s domicile or residence, in accordance with the applicable law.